Four Heavy Equipment Spare Part Purchasing Facilities at United Tractors
PT United Tractors Tbk (UT) continuously improves its services by providing four purchasing facilities for genuine heavy equipment spare parts.”
In running heavy equipment business, one of the most important aspects to be considered is the after sales services guarantee. Consequently, PT United Tractors Tbk (UT) is strongly committed to provide after sales services guarantee or renowned as UT Guaranteed Product Support (GPS) for the customers to ensure their business sustainability.
One of UT’s after sales services is by providing heavy equipment spare parts. Periodic heavy equipment spare parts replacement is very crucial for longer heavy equipment life time which in turns will improve its productivity.
UT offers genuine and high-tech heavy equipment spare parts to enable heavy equipment works more efficiently and productively. To facilitate the customers in obtaining genuine spare parts, UT introduces four purchasing facilities to provide excellent after sales services as follows:
- Purchasing at Spare Parts Counter
This is a conventional purchasing method where customers have common transaction activities. To purchase spare parts, customers can visit part counters that are spread across UT’s 20 branch offices. After completing the spare parts order and payment in cashier, customers can directly bring the spare parts with them. - Purchasing by Telesales
UT also offers spare parts purchasing via phone calls or so-called telesales. Customers do not have to come to spare parts counter to conduct transaction. The customers may contact UT Call Center by dialing 500 072 to order spare parts. After payment has been confirmed by UT, the spare parts order is ready to be delivered to customer’s specified address. The service also lets UT proactively informs customers about any spare parts promotion program. - Online Purchasing by klikUT.com
UT introduces a new breakthrough, a heavy equipment spare parts online shopping at klikUT.com. The website is the Indonesia’s first heavy equipment spare parts e-commerce that offers easier and practical shopping experience.
KlikUT.com can be accessed at www.klikut.com for 24 hours in a real time manner at anytime and from anywhere. To have a transaction in the virtual store, the customers are merely required to use their Internet-connected devices i.e smartphones, tablets, laptops or PCs.
In addition, customers also will be provided with payment flexibility that covers three payment methods in any transaction at klikUT.com, ranging from Permata Bank virtual account transfer, credit card to heavy equipment purchasing facility Permata Quick Cash. At klikUT.com, the customers will get information regarding specific heavy equipment spare part promotion program and other attractive surprises.
Purchasing by Mobile Support
The last facility to purchase genuine heavy equipment spare parts is UT’s mobile support. The facility is provided to reach customers who reside and operate at remote distances away from the nearest UT’s branch offices.
UT’s mobile support will cover dedicated routes. In order to locate its position, customers can access UT’s contact center service or UT Call. The customers also may consult any standby UT’s officers regarding heavy equipment spare parts requirements.
With those four heavy equipment spare parts purchasing facilities, UT expects to have closer relationship and provide the best services to meet all customer needs.
